• To ensure the success of an establishment by hiring and training adequate staff members to deliver a spa’s services. • To ensure that employees receive ongoing training and hold staff meetings to keep employees updated on spa procedures and policies. • To create and manage such a budget, set annual financial goals, review costs for spa procedures and services, oversee payroll and establish budgets for advertising, sales campaigns and promotional events. • Creating promotional and public relations campaigns to raise public awareness and visibility of their spa and its services to generate sales and increase memberships. Assist in creating membership incentives and sales promotions leading to a larger client base. • To ensure that facilities are properly cleaned and that all equipment is in working order. This might include ensuring that tools are adequately sterilized, linens are washed and a proper inventory of supplies are maintained. • Presence on the floor and establishes a rapport with guests, maintaining good customer relationship. • To ensure that customers’ expectations are met. Spa Managers might interact with clients to get feedback about services and facility cleanliness, handle customer complaints and create customer service tools such as comment cards and surveys.

• Minimum of 3 years’ experience in management or supervisory position in a spa or related field an asset. • Personal Attitude. • Good English language verbal communication skills. • Ability to work cohesively with co-workers and managers as part of a team Bachelor’s Degree (in Business Administration) an asset. • Ability to train and develop team members. • Ability to work effectively in a team environment and take initiative. • Excellent organizational skills. • Good sales person. • Experience in the hospitality industry an asset.