- Ensures uniform and personal appearance are clean and professional; - Maintains confidentiality of proprietary information; protect company assets. - Anticipates and addresses guests' service needs; thank guests with genuine appreciation; - Answers telephones using appropriate etiquette; - Answers questions about available services, general property information and amenities; - Takes payments, post charges, enter amounts into computer, and balance accounts at end of shift; - Develops and maintain positive working relationships with others; - Ensures adherence to quality expectations and standards; - Stands, sits, or walks for an extended period of time.

- Excellent customer service and Interpersonal skills; - Professional appearance; - Quick learner and adaptability; - English communication and writing; - Able to speak Chinese is preferred;