- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable - Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability - Facilitate and lead business integration process for new clients to ensure smooth client integration - Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk - Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process - Take necessary actions to resolve clients' operational issues/service complaints - Lead business communications and business review meetings with clients' management teams - Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction - Establish and maintain a proactive network of relationships between DKSH and clients - Manage and oversee team’s delivery of team/function goals to drive execution against goals set - Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals - Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning

- Minimum five to eight years’ experience in a similar role - Minimum three to five years’ experience in a managerial capacity - Bachelor’s degree in Business Administration, or an equivalent degree - Scientific degree will be an added advantage for Technology and Performance Materials Business Units - Demonstrate strong understanding of clients' industry/business/products - Demonstrate strong client management and communication skills - Proven project management skills - Strong analytical background and knowledge of statistical analysis methods - Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions - Demonstrate fluency in English, both written and spoken - Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)