1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful at all times. 3. Can handle tour desk operation and sell tour ticket. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. 6. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

1. A positive attitude and excellent communication skills. 2. Ability to remain calm whilst under pressure. 3. Able to work in team