JOB PURPOSE The position is responsible for both inbound and outbound calls. Outbound consists of conducting market survey and research through telephone interviews or surveys, explaining objectives to interviewees, compiling and recording result or data from interview or survey. Inbound consists of answering the inquiries and providing support as needed. ** JOB DESCRIPTION - Obtains client information by answering telephone calls, interviewing clients, verifying information - Determines eligibility by comparing client information to requirements or eligibility - Informs clients by explaining procedures, answering questions, providing information - Interpret survey questions to help interviewee & comprehension - Encodes client information or compiles data from research or survey - Deal with unpleasant, angry individual through phone call - Identifies and resolves client's problem through phone call - Updates job knowledge by studying new product descriptions, participating in educational opportunities.

- A high school diploma or equivalent - Good in verbal communication. English speaking is preferred - Ability to give full attention of what other people saying and to actively look for ways to help people - Ability to entry data into computer - Ability to use Word, Excel. ** REMUNERATION First finance provides competitive salary based on potential and qualifications, 13 th bonus, performance bonus, incentives, salary increment, provident fund, insurance including life insurance, outpatient treatment, and other benefits follow our HR policies. Additionally, training and development opportunities are provided to make staff competent and up-to-date as well as reaching their career goal. ** HOW TO APPLY Qualified and interested candidates are encouraged to apply through submitting your CV to recruitments@firstfinance.biz specify our subject “ Apply for Call Center” or hand over your CV to our head office at #A15-17, St. 271, Sangkat Tumnum tirk, Khan Chamkarmorn, Phnom Penh. ** For inquiry, please contact our team by 093 666 900