BillerudKorsnas is hiring Operations Manager in Phnom Penh, Cambodia 1. MAIN PURPOSE OF THE POSITION Ensure the office running smoothly, manage quality, order processing, and strategic development with regional suppliers, and manage the business relationships with local customers and suppliers. This position is the main local contact for both customers and suppliers in Cambodia. 2. DUTIES 2.1. Main duties • Take care of the office such as office property, security, employees, ensure the office is running as well as it possibly can. • Interface with suppliers, customers and internal colleagues in a systematic, efficient and ethical way to ensure quality, delivery and service for business and orders. • Monitor order progressing (receiving orders, placing orders, delivery and payment collection) and quality performance of the goods and services, communicate the company’s requirements and expectations, ensure business gets carried out as smoothly as possible. • Put in proactive effort to prevent customer claims. Follow up with received claims to propose solutions and alternatives, and work with management to resolve claim issue. • Provide data and reports on activities relating to packaging production in the region. Conduct meaningful analysis, and proactively identify, report and follow up areas for improvement driven by data and report analysis • Lead to maintain and manage the network and relationship with packaging production partners at Cambodia. Regularly reach out to main decision-makers and senior-level representatives at key production partners to establish and strengthen long-term strategic partnership. • Provide good service to customers in Cambodia to maximize margin, grow current business and explore new business opportunities. Negotiate sales contracts, terms and pricing with the guidance from supervisor. • Provide field tour to customers in Cambodia . Develop marketing presentation using existing templates and be able to present in local market. • Work closely with Finance, Project, Sourcing, and Technical Teams in other locations in special payment collection, claims handling, new project development and implementation etc. in SE Asia. Provide support when needed. • Planning, implementing, and controlling change. • Researching new technologies and alternative methods to improve business process efficiency. • Setting and reviewing budgets and managing cost. • Support finance department regarding to Banking/financial operations; review, approve, and pay bills. • Apply local and corporate compliance. • Other tasks assigned by supervisor. 3. SKILLS AND QUALIFICATIONS 3.1 Formal education Four year degree from accredited University preferably in packaging engineering, supply chain management or business administration 3.3.1 Professional technical expertise 3.3.2 Personal skills; see above • Total above 10 years working experience with at least 3 years in packaging industry with intermediate understanding in packaging products, factory operation, quality and supply chain process. • Strong communication and influencing skills. Good at building and managing relationships • Contract Knowledge • Supplier management • Negotiation skill • Good presentation skill • Some travel in Asia required for coordination of activities and business development. • Strong sense of responsibility and accountability • Strong and demonstrated leadership skills • Decisive • Business driven and commercial sense • Ability to manage and perform within cross-cultural environments • Able to work remotely and independently. Use skills and knowledge to tackle complicated problems, work closely with supervisor to make sound business decisions • Must have excellent written and verbal communication skills. (English and Local)Chinese is preferable.