- Install internet connection and other communication connections for customer following to procedures. - Resolve technical issues for customers on the phone and by visiting the customer’s site. - Keep records of service to customers. - Keep track of company stock/equipment and property. - Escalate and report issues and concerns to supervisor and manager as required. - Perform professional communication with customers by face to face, on the phone and email. - Provide details of potential customers or upgraded sales leads to the Sales Team. - Follow up processes, policies, and procedures.

- Bachelor Degree in Computer Science or other related fields. - At least one year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies. - Experience with common computer operating systems and Internet related Applications eg. Microsoft Windows, Internet Explorer, Emails. - Flexible to work on rotating schedule and travelling to work at the fields. - Be good at speaking and writing in English. - Be good at communication, initiative, patient, and problem solving. - Residential candidates are prioritized