- Customer Satisfaction (Guest Feedback, Social Media Review). - Financial Performance (Up selling, Room Revenue, Operation Auditing). - Showing Initiative, Problem Solving, Staff Training, Team Leading. - Manages and motivates the Front Office team in order to provide a high standard of service for customers. - Welcomes guests and fosters customer loyalty through his/her friendly manner. - Develops high quality relationships with guests throughout their stay. - Handles guest complaints that cannot be settled directly by team members and provides a fast solution. - Oversee and supervises guest arrivals and departures with the front office executive and duty managers. - Provide high level of customer service and maintain a high profile in the day to day front office operations. - Ensure that personalized service is offered to each and every guest. - Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests. - Prepare monthly and daily revenue report and circulate to all HOD's. - Prepare Room revenue and occupancy forecast take action on rate strategies. - Is involved in recruitment of new team members for front office. - Integrates and trains employees, providing support for skills development. - Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual. - Ensures that the workplace remains clean and tidy - Have a good knowledge of all systems and standard operating procedures of front office. - Ensures that guest documentation and information is available and up-to-date.

- Associate or Bachelor Degree in Management, Business Administration or other related field, - 2 or 3 years experiences in hotel industry - Good English proficiency in both speaking and writing if can speak and write Chinese is priority - Strong teamwork, interpersonal and organizational skills, - Good communication and negotiation and problem-solving skills, - Computer Skill of Ms. Word/Ms. Excel, Internet, E-mail - Flexible, patient and able to work under pressure, An excellent benefit package and competitive salary will be offered to successful candidates. Please send your detail resume complete with a cover letter in English to Address: 4th Floor,#25, Mao Tse Tung Blvd, SangkatBoeungKeng Kang 1, Khan Chamka Morn,Phnom Penh, Kingdom of Cambodia. Or via email: tabs@ione2u.com And telephone 023 456 333