- Reviews and approves plans for the control of outputs, budgeted spending, labor efficiency, service efficiency, procurement effectiveness, customer service, and order entry efficiency. - Directs operations teams to ensure an accurate and rapid turnaround on all customer-related activities. - Develops and implements operational strategy for national accounts. - Responds to customer concerns to ensure the highest level of satisfaction. - Reviews performance against operating plans and standards. Provides direction to subordinates regarding interpretation of results and approves changes in direction of plans. - Presents monthly reports on performance as requested by the management - Defines and recommends objectives in each area of Operations. These include specific short-term and long- term plans and programs, together with supporting budget requests and financial estimates. - Reviews and approves cost control reports, cost estimates, and resource requirement forecasts. - Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities. - Collaborates with other internal teams regarding business development strategies, ensuring that methodologies, policies, procedures and infrastructure are in place to support a growing customer base and new product offerings **  Management Responsibilities:  - Selects qualified team members for all direct reports and recommends their compensation. - Directs, monitors, and appraises the performance of all reporting units and provides the necessary coordination between activities. - Identifies training needs, initiates development of subordinates, and recommends effective personnel action.

- Bachelor’s degree or higher in Finance, Accounting, Business Administration or any related fields - Minimum 5 years of progressive experience in depth operational management, performance and quality improvement - Proven track record of driving efficiency and effectiveness improvements utilizing management expertise - Solid experience and be able to analyze and review data regarding various customer issues to serve as the primary contact for the company regarding customer service issues align with standardized business - Experience in vendor selection, contract negotiation and management - Must possess good verbal and written communication skills and leadership skills - Willing to work in service field and work well under high pressure - Understanding of customer-oriented business with high service minded - Willing to work in multitasking and problem-solving on spot and deadline driven environment - Process driven with strong leadership skills - Ability to effectively interact with all internal stakeholders involved in providing - service to the customers, as well as customers at all levels in the organization - Proven ability to achieve results through effective management - Excellent command of English both written and spoken with computer literacy ** Closing Date: September 30, 2018 ** Interested candidates please send a full resume with a recent photo, contact number and salary expectation to E- mail: crownhroffice@gmail.com, For more information please contact to hand phone: 015 95 22 33 | 097 94 70 547 | 099 40 89 30. Only shortlist applicant will be contacted for interview, Submitted Resume will not be returned.