-Monitors cleanliness and request repair of broken items in lobby, front desk and back office areas. -Develop SOP for Front Office Department and train front office’s staff to work effectively. -Monitor daily activities of front office’s staff -Registers guests and assigns rooms. Accommodates special requests whenever possible. -Assists in pre-registration and blocking of rooms for reservations - Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures. -Understands room status and room status tracking -Knows room locations, types of rooms available, and room rates. -Uses suggestive and up selling techniques to sell rooms and to promote other services of the hotel. -Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. -Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. -Files room key cards. -Knows how to use front office equipment. -Ensures room’s revenue is accounted for by monitoring departures report and that employee are following correct credit procedures on day of departure and nightly credit check. -Regular print-out of back up reports on a shift to shift basis. -Works closely with Housekeeping for an efficient turnaround of rooms and room status. -Effectively communicates and disperses all and any relevant information via shift handover, log books, guest history, traces and by attending the regular Shift Leaders meetings. -Ensures that all billing instructions are accurate and clear. -Reports any potential credit risks immediately to operation manager. -Maintains and Balances Shift Leader float. -Ensures there is sufficient supply of stationary and hotel keys. -Carries out room inspections to assist in maintaining a high standard of guest room cleanliness. -Assists with the co-ordination of the day to day operations of the reception desk according to Front Office Standards Operating Procedures. -Inspects VIP rooms prior to arrival, and meet and greet VIP guests on arrival. -Reviews all in-house accounts to ensure correct room rates are charged. -Encourage selling of hotel outlets and facilities. -Effectively deals with guest problems and complaints immediately. -Perform other tasks as assigned by operation manager.

-Associate or Bachelor’s degree in Hospitality/English/ Business Administration is an advantage. -Minimum 3 years experiences in hotel front office operation in 3 or 4 stars which include at least one year in senior roles of Front Office. -Computer skill such Ms.word, excel and power point, and hotel management system such as Room Master System is an added asset. -Fluent in English Communication is a must and Chinese is Plus Advantage -Possess leadership skill, training, and professional in communication skill -Ability to lead, organize, and train the front desk team in efficiency. -Ability to handle the guest complaint in very good manner and professionally -High commitment, service-oriented, hard-working, high positive attitude with a big smile. APPLICATION INFORMATION Interested candidates should identify position applied for and summit the resume and cover letter with current (4X6) photograph together with expected salary to the address given below: