Responsibilities and essential job functions include but are not limited to the following: - To consistently provide thoughtful, caring and sincere service - To extend warm welcome and greet guests in the hotel lobby - To assist guests regarding hotel facilities in an informative and helpful way - To respond to each guest who approaches you for assistance or information - To follow department policies, procedures and service standards - To follow all safety policies - Other duties as assigned

- Good command of both English and Chinese-Mandarin languages - Previous customer related experience preferred - Computer literate in Microsoft Window applications an asset - Must possess a professional presentation - Strong interpersonal and problem solving abilities - Highly responsible & reliable - Ability to work well under pressure in a fast paced environment - Ability to work cohesively with fellow colleagues as part of a team - Ability to focus attention on guest needs, remaining calm and courteous at all times