Job briefing We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A guest-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Responsibilities: • Greet and welcome the guests. • Answer questions and address complaints. • Answer all incoming calls and redirect them or keep messages which is to be reported to related person or Depts. • Control hotel room and keys. • Assign room for guest. • Keep updated hotel room when guest check in / out to related departments. • Arrange secondary arrangement for guests pertaining travel arrangements and coordinate with internal travel dept. • Coordinate with other services of the hotels or all departments in Casino. • Provide in-house and external information to guest. • Maintain guest accounts and settle their bills accurately. • Processing advance reservations. • Inspect hotel room before guests check in and inform to HK dept to reserve all items. • Inspect hotel room when guests check out inform to HK dept to prepare and organize all items. • Take up other duties as assigned by the management from time to time

• Proven experience as front desk representative, agent or relevant position. • Knowledge of office management and basic book-keeping • Proficient in English, Vietnam (oral and written) is a must. • Good knowledge of MS Office (especially Excel and Word) • Strong communication and people skills • Good organizational and multi-tasking abilities. • Problem-solving skills. • Guest service orientation. • High School or University fresh graduate will be considered. Additional tertiary/certifications will be an added advantage. • Able to work on shift • A minimum experience as a front desk officer or receptionist of 2 years is preferred • Self-confidence and good personality. • 18 – 35 years old. Other Benefits: - Holiday: One day off per week - Provide accommodation and meal - Monthly Salary - Sharing tips $20 up per month - Annual Leave after complete 1 year service for the company