 Serve as the first point of contact for customers seeking technical assistance over the phone or email  Perform remote troubleshooting through diagnostic techniques and pertinent questions  Determine the best solution based on the issue and details provided by customers  Walk the customer through the problem-solving process  Direct unresolved issues to the next level of support personnel  Provide accurate information on IT products or services  Record events and problems and their resolution in logs  Follow-up and update customer status and information  Pass on any feedback or suggestions by customers to the appropriate internal team  Identify and suggest possible improvements on procedures

 Bachelor Degree in IT or any related fields  At least one year experience  Good communication skills  Must honest reliable  Strong positive ethic can-do attitude  Be Patient be able work under pressure