** Position Summary: He or She primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of reservation team members providing reservations and customer services skills. Achieving customer satisfaction and room revenue goals while taking guests through the booking process. Assist the reservation manager or front office manager with budgeting, forecasting, retaining and developing reservations and customer service employees. ** DUTIES AND RESPONSIBILITIES: - Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. - Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times. - Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services - Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc. - Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls. - Assists and prepare in groups pre-arrival process and also preparing group rooming lists. - Attends all scheduled meetings as required with HOD's or Sales team. - Create and manage rates and packages configured on the Hotel software. - Track all reservations picked up from all On-line channels like hotel website, OTA, other third party etc. - Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues. - Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc. - Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions. - Responsible for maintaining Rate parity across all booking Channels (Website, OTA, Travel Agents Etc.) - Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations. - Verify if each reservation requests are processed as per the hotel standards and without delay. - Verify if reservation confirmation letters are send for all processed bookings within the stipulated time. - Process retentions, no-show and cancellations as per the hotel policy and procedures. - Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately. - Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee. - Records and files all reservation correspondence neatly and accurately on prescribed forms or folders. - Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc. - Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival. - All reservation modifications are updated on the property management system immediately and accurately in case of any changes. - Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters. - Check forecasting reports based on statistics codes ( Market, Source, Rate Code etc.),reservations which are wrongly tagged should be amended. - Receive contracts detailing room allotments and creates allotments on the hotel management system. - Ensure deposit payment is taken in advance for all pay at hotel reservations eg: Direct reservation, OTA's (Booking.com, Or bitz, Expedia etc.)

- Diploma / Bachelor of Tourism and Hospitality - 1 to 3 years of experience in E-commerce/ Reservation - Ability to work with multiple systems and applications like spreadsheets, databases, work processing, property management software's, Booking engine, OTA Extranets, Yield management systems and computers. - Proficient in Ms. Office and Outlook - Able to work with less supervision - Able to work under high pressure with tough deadlines - Good problem solving and Self-motivated - Good comment and handwriting of English ** Benefits: - 1 meal duty provided by company - Accident insurance after probation - 12 annual leave entitled after probation - Public Holidays per year - 13th month bonus - 6 days/weeks Contact Person : Song Soling ( Ms.) - Phone : 092 228 124 / 015 245 487 - Email : hr@goldentemplehotel.com - Website : http://www.goldentemplehotel.com/ - Address : 7 makara Road or Angkor High School Road, Siem Reap, Kingdom of Cambodia.