--------------- Job Purpose --------------- Technical Support is required is to support to the customer and find out the root cause of the problem and fix it. It can be onsite or remote support/troubleshooting to fix the problem. Technical support is our main resource after sales. --------------- Key Responsibilities --------------- - Support and fix the problem for the customer in case there is the problem - Install and Configure the router - Support the cabling team for the location to lay the cable into the customer area - Connect Port in POP

--------------- Requirement --------------- - Experience at least 1 years in ISP - Experience with Mikrotik, TP-Link, Tenda and other wireless router/access point/extender - Experience in network and computer troubleshooting - Know how to use some tool such as: ping, tracert, nslookup, ipconfig, … - Understanding about LAN, WAN - Be able to use WeChat, Telegram, WhatsApp, Viber and other social network