- Deal directly with customers either by telephone, electronically or face to face - Respond promptly to customer inquiries - Handle and resolve customer complaints - Obtain and evaluate all relevant information to handle service inquiries - Provide pricing and delivery information - Perform customer verifications - Set up new customer accounts - Organize workflow to meet customer timeframes - Direct requests and unresolved issues to the designated resource - Keep records of customer interactions and transactions - Record details of inquiries, comments and complaints - Record details of actions taken - Prepare and distribute customer activity reports - Communicate and coordinate with internal departments - Follow up on customer interactions - Provide feedback on the efficiency of the customer service process.

- Knowledge of customer service principles and practices - Ability to communicate in English - Knowledge of relevant computer applications - Knowledge of administrative procedures and numeric - Service knowledge and interpersonal skills - Communication skills - verbal and written - Listening skills - Problem analysis and problem-solving - Attention to detail and accuracy - Customer service orientation - Adaptability, initiative and stress tolerance - High School diploma, Associate Degree or equivalent - At least 1-year experience in customer services Interested applicants should submit CV and Cover Letter with current sized photo 4x6 and other supported documents to FCC office at # 31DEo, Street 178, Khan Daun Penh, Phnom Penh OR email to vacancy@fertilityclinic.com.kh Tel: 023 222 295. Application Deadline: January 12, 2019, at 5:00 PM. Note: Only shortlisted candidates will be contacted. All documents will not be returned.