• Provide technical support on ERP System: Microsoft Dynamic Navision 2013 R2 • Provide technical support on Distributor Management System (DMS) • Provide technical support on Sale Force Automation (SFA) • Work with team to rollout new systems and applications • Perform UAT with stakeholders, identify potential issues and impacts • Liaise with software vendor for any bug/error, new requirement and enhancement • Review user’s activity logs on supported applications, reporting potential risks, data breach and security breach • Develop user manual and train users as needed • Develop and maintain standard operating procedures and operation manual for each supported application • With the rapid pace of change, regularly monitor technological advances and assess their potential application for improved business processes and design. • Perform other duties as assigned by supervisor

• Bachelor's degree in computer science, management information systems, or related field, or equivalent combination of education and work experience is required. • Knowledge of business application development in Microsoft Dynamic Navision, SQL Server, testing, preferably in the beer and soft drink industry field. • Experience supporting users on commercial applications such as ERP, DMS, SFA… • Experience in a variety of data integration technologies, flat files, XML, etc. • Knowledge and understanding of goals and the interdependencies of functional departments and groups • Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the unit • Knowledge of informational technology disciplines; e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. • Knowledge of project management process and systems.