- Providing telephone, email and occasionally in-person entry-level support to SAP Business One customers. - Carrying out initial logging, research and where possible, resolution of customer queries or change requests. - Developing a high level of understanding of the full suite of SAP Business One components and complementary solutions and technologies including the Integration Framework, SAP HANA, Microsoft SQL Server, etc. - Ensuring that the Support Teams adhere to customer Service Level agreements by escalating issues where appropriate to senior members of the team. - Maintaining our support systems to ensure continuity of SAP Business One support for all of our customers. - Problem Solving & Communication Skills - Flow diagrams and DFD are preparation. - Mapping and GAP analysis for each module - Willingness to take the initiative to contribute beyond your own responsibilities. - Customer handling experience

- Two OR Three years experiences of ABAP Development. - Crystal Reports and SQL Queries - Experience in SAP Business One Implementation or Support. - Very good written and oral communication. - We are looking for a candidate with a blend of technical, business and interpersonal skills. - The ideal candidate would be a confident written and spoken communicator. You will be able to listen carefully and follow instructions with care. - The candidate will be able to work as a part of a busy team. It is essential that a support consultant has an excellent working relationship with all members of our team. Can work independently when required but knows how to contribute to the success of the team as a whole.