• To be responsible for blank card stock, personalized card with high security manner • To make sure that process from receiving blank card until card delivered to real cardholder is compliance to security process • To produce and deliver bankcard to branch/customer with efficient management of staff/delivery man • To monitor card inventory before and after sending card to branches • To create user manual, procedure, product policy and product feature to implement effectively the card management at branches • To train bank’s staff card procedure, product policy • To support and manage bank staff on card stock, card delivery , card usage • To handle and resolve cardholder problems, queries and complaints at branches over the phone and email. • To manage all related customer data entry into all related system after an application for a new card account is approved. • To manage and make sure NRI and lost/stolen card transaction can be protected and detected as early as possible to protect customer and bank. • To manage transaction fraud, merchant fraud, cardholder and employee fraud monitoring • To manage and execute card management system and other related systems at all angles for card production and card management • To keep improving card management process and digitalizing the process as much as possible by working with other digitalized departments. • To be responsible for specific card business project implementation with all related stakeholders. • To generate and analyse all related management reports for card-related decision making. • Perform other duties assigned by managements.

• At least 3 year(s) of working experience related to Card Management in banking industry • Experience on debit and credit card payment with Mastercard, VISA, and UPI • Knowledge of card digitalization, digital banking and card sale • Knowledge on PCI-DSS and card security matters • Bachelor Degree in MIS or Business Administration • Microsoft Word , Excel , Power Point