• Contribute directly to the sales, profitability and business growth of the branch / bank. • Identify business opportunities from retail and high net worth clients including business referral to management. • Introduce, promote, market all Bank’s Retail products & services inclusive loans or deposits products, bankcard, fee-based transaction services, electronic service delivery channels & etc. • Achieved the retail sales target, i.e. loans or deposits target. • Expand the clientele based through networking, business referral, constant follow-up, cold-calls & etc. • Attend to all customer enquiries, feedback, complaints on bank’s products & services. Ensure complaints are resolved expediently and to customers’ satisfaction. • Attend & assist to customer needs in bank’s products & services application. • To collect and prepare all required documents / information from customer for all products including deposits & loans application and timely closure of business deals & in compliance with bank’s regulated policy. • To keep track of own sales performance and prepare individual business performance reporting. • Participate in business development, marketing, promotion campaign & activities. • Other task/project as assigned. • Refer customer to insurance specialist for Banca Sales. • To promote digital product to our new and existing customer. • To refer business to business banking sales.

• Proven experience as a personal banker; experience in sales or customer service is a plus • Knowledge of personal banking practices and regulations • Familiarity with banking software; excellent use of MS Office • Ability to work diligently to meet targets • Excellent communication and negotiation skills • Customer-oriented approach to handling problems • BSc/BA in Finance, Accounting or similar field preferred