•Greeting customers and scheduling service appointments •To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company •To ensure all customer expectations and requirements are exceeded throughout •To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs •The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services •Handling customer complaints and ensure all filing is kept up to date •Ensure method of payment is clarified •Other task will be assigned by Head of Department or GM

•Bachelor Degree in Business Administration, Management or related major •Basic automotive knowledge and experience in this field is a plus •Good command of English or Chinese is a plus •Have excellent communication skills, as well as an aptitude and great attitude to lean and develop •Good customer service and problem solving skills •Attention to detail