1. Customer/Patients Relationship o Welcome patients, check-in new patients, and answer phone calls. o Maintain the appointment calendar, schedules, and medical charts. o Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations. o Plan patient procedures and activities. o Assist patients with important hospital forms and inform them about the procedures of the hospital. o Resolve all patient complaints and collect reviews to help improve functionality. o Maintain and update general information records. o Work with medical and non-medical employees. o Handle difficult situations like patients’ complaints and queries within the department/ section promptly and effectively. o Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) o Able to deal with emergencies in a timely and effective manner, while streamlining office operations o Maintain and protect confidentiality, privacy, and security regarding all aspects of patient care and employee information o Manage making duty roster within inter-department o Train new employees on hospital processes 2. Marketing and Communications o Develop communication strategies and protocol for Intercare Medical Center o Work with agencies and develop the marketing plans for Intercare Medical Center o Ensure proper implementation and execution of Marketing and Operations o Events and activities involving the hospital 3. Business Development o Build new relationships with corporate clients and partners to foster growth for hospital clients o Secure new corporate clients to engage Intercare as an employer’s choice of the healthcare provider in Cambodia. 4. Project Management o Carry out project tasking assigned by Front Desk Manager/GM 5. Quality Service Manager o Work with clinicians and nurses to provide quality of care and patient safety in the hospital which includes: safe, effective, patient-centred, timely, efficient and equitable. - In addition, ISO, JCI etc will be part of the QSM responsibilities.

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job) • Strong understanding of customer process. • Attention to details and problem-solving approach. • Computer literacy. • Customer focused with good customer-handling skills. • Ability to interact with various cultures and all levels in a multinational environment. • Ability to analyze / solve problems in a fast-paced environment. • Multi-tasking capabilities to accommodate a multi-unit organization. • Able to always demonstrate a professional manner. • Able to demonstrate friendly, tactful attitude and empathy to patients. • Will demonstrate knowledge in all aspects of nursing and technical ability to operate all medical equipment. • Will demonstrate good teamwork with other staff. • Will demonstrate punctuality and good attendance. Required Competencies (Critical behaviors necessary to successfully perform the job) • Physically, emotionally, and mentally fit • Customer care • Teamwork • Problem solving • Interpersonal and communication skills • Empathy Required Work Experience (Brief description of the job-related experience needed to perform the job) • At least 3-5 years in related area of work as a customer relationship (preferably with healthcare experiences though not mandatory) Required Qualifications (Brief description of the educational background needed to perform the job) • Postgraduate/graduated degree in business administration, Management, Business Management, and another related field. Required Languages (Brief description of the language skills needed to perform the job) • Proficient in English • Khmer Travel / Rotation Requirements (Brief description of any travel or rotation requirements)