Job Summary Perfectly clean rooms and common areas. Respond to guests’ requests regarding room amenities. o Immediately report any potential security issue to Front Desk. o Take information about new check-ins, room changes of the day from the Front Desk. o Clean rooms and terraces, balconies or gardens attached to the room. o Perform standard cleaning every day after guests are out. o Perform deep cleaning after every check-out: especially clean windows ledges behind curtains, spider-web on the ceiling corners, remove bathroom moisture with chlorine solution, clean ceiling and exhaust fans. o Every Wednesdays and every time necessary: perform deep cleaning of the reception area, new house entrance, villa entrance, clean windows & window edges, lamps & bulbs, dust picture frames and picture glasses, stair handles. o Be neat in cleaning process and inspecting every small details during room cleaning. o Ensure that corridors, halls, house entrances, outside bathrooms are always clean. o Check cleanliness in public bathrooms every 60 minutes. o Always clean house entrances and paths after the rain. o Сlean with alcohol everywhere people put their hands on: door handles, switches, the toilet flushes, taps, remote controls, etc. o Help the bar team to clean dishes and bar counter during breakfast time. o Clean the kitchen area after the breakfast. o Maintain the highest standards of personal hygiene and clothes. o Keep your voices low and avoid using cellphones while working. o Before entering a room, knock twice the door and say “housekeeping”. o Keep cleaning equipment tidy in designated areas. o Be aware of type of chemical products (acid based bleach etc.) that can damage tiles and marbles. o Greet the customers at hotel public space with a warm smile. o Communicate customers’ request or complaints to the front desk. o Never take anything from the rooms that guests might have left. Bring any found item to the front desk. o Check that the fan, TV, AC, safe, phone, DVD, computer are working, in case of damages inform the front desk immediately. o Check that all the remote controls of each appliance are in their proper place. o Report immediately to reception: - any faulty or broken room equipment; - if any safety box is found open in an occupied room. o Tidy up any glasses/plates/ashtrays from the rooms with outside sitting area. o Replenish mini-bar every day. o Attend required job trainings and exchange experience at other sister hotels. o At all times wear uniform, (closed shoes for man) and name-tag. o Change mattress covers, pillows and towels with spots immediately. o Prepare the welcoming towels. o Put your personal name card in the rooms, after cleaning.

o Good knowledge of housekeeping and cleaning service. o Able to work under the pressure. o Must able to work in a team, split shifts, flexible hours and weekends. o Some spoken English knowledge. o Must have a happy outgoing personality. o Successful previous experience in a similar position is preferable. o Dedicated, motivated and honest; reliable, trustworthy and respectful.