• Provide superior banking service by exhibiting a friendly and professional demeanor at all times • Keep good communication and relationship with the team and others • Understand bank products and respond appropriately to customer inquiries regarding product • Understand Retail Banking policies and procedures for position and ensure compliance • Ensure the accuracy and completeness of customer transaction recordings and postings • Promote bank products and further establish business relationships • Accept assignments as required to maintain adequate staffing levels throughout branch system • Ensure all customer application forms and other related documents are adequate for daily operations • Any ad-hoc works assigned by supervisor, Deputy Branch Manager or Branch Manager