- Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues. - Provide information regarding the hotel’s facilities & services. - Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation. - Always present a clean and tidy appearance in accordance with the hotel’s grooming standards. - Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs. - Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues. - Care about your environment and make sure it is tidy and well maintained. - Be reliable and ensure you are at work on time. - Know your role in case of emergency such as bomb threat, flood, fire etc. - Understand the Employee Handbook and comply with the standards it outlines. - Carry out all professionally reasonable instruction given by your supervisor. - Report all incidents, accidents and guest complaints in briefings.

- Female/ Male (Female is preferable) - Good English/Chinese communication both verbal and written - Being pleasant personality and able to work under pressure - Being friendly, Flexible, Hard- working, Confident - Being punctual, Patient - Having knowledge of Microsoft office (Word and Excel is a must) - Experience with hospitality works is an advantage.