• Accept and register bookings for company services • Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction. • Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices. • Enhance service experience in company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands. • Liaise with Operations Department and other departments on quick and efficient solution of customer issues and queries. • Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces.

• Bachelor degree in Business, Marketing, Sales, Communications, or related field is required. • Fluent in Speaking/Reading/Writing English is required. • Fluent in Speaking/Reading/Writing Mandarin Chinese is a must. • Must be confident, reliable, friendly, and people-oriented. • Must have good typing skills (at least 40 wpm - preferable) • Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable) • Experience in Customer Contact Center is an asset.