- Ensure Bill Apply Certificate of Origin is provided to Customer timely and accurately - Send draft Freight Cargo Receipt (FCR)/ House Bill of Lading (HBL) to customer for verification - Confirm carrier bill of lading in accordance with SOP (Standard Operations Procedure) requirement - Amend FCR/HBL/ Master Bill of Lading (MBL) if required and prepare the final FCR/HBL/MBL - Properly manage the file and ensure the correct version is saved as necessary for the future usage - Print Original FCR plus with invoice to counter for customer payment - Closely follow up with customer for document submission as required by client - Ensure document is checked, verified, sort and count accurately before upload/dispatch to client - Drive closure for any outstanding tasks/issues - Problem solving by involving/communicating with relevant stakeholders as to ensure we all aware and know what action to be taken from each function - Submit pre-alert to the destination - Liaise with Customer Service in case of any missing information/ input *System update - Perform document receipt update in FCR/HBL as per client requirement - Timely Create and update Shipping Advice as required - Ensure all system update and invoice creation timely *Other Key Responsibility - Troubleshoot and resolve operational issues / escalations - Drive and engage vendor for performance improvement - Ensure all ad hoc charge is well communicated to relevant stakeholder for accurate billing purpose - Support customer service in customer query resolution and exception handling - Compliance and achieve KPI 100%

- Bachelor degree in any discipline - Dynamic, rigorous, open minded, highly committed and timely manner - Good team player and good customer focus - Comprehensive English communication (Mandarin Language Proficiency is an advantage) - Good Interpersonal skill - Good computer literate especially Microsoft Excel - Experiences in supply chain management is preferable