- Maintain high quality products by ensuring compliance with all operation procedures. - Enforce & support all training & development plans for all staff under his supervision as per company’s policy. - Monitor Labor by analyzing store reports, Labor scheduling, Labor productivity….. - Ensure understanding of security procedures in all store under his/her supervision. - Ensure Profitability and controlling costs ( Labor cost and Food cost ). - Ensure the business to make money ( Provide the great service & great product ) - Achieved and maximize sale revenue and profit targets by up-selling or increasing an average spend per person. - Must able to handle difficult employee and under performing staff. - Ensure all guests are welcomed in a polite and friendly manner and received the utmost attention at all times. - Interact with guests to obtain feedback on food and beverage quality and service levels. - Ensure all guest complaints are handled in a timely and courteous manner. - Ensure high standards of food and beverage quality and service are achieved in the restaurant. - Deal with sudden staff shortages as a result of absenteeism and report all absences according to company attendance procedures. - Ensure that all staff member fully understand and adhere to company policies and procedures. - Participate to any other task assigned by Operation Manager.

- Ability to read and comprehend instructions, correspondence and memos in English. - Ability to write correspondence in English. - Ability to effectively present information in one-on-one and small group situation to customer, clients and other employee. - Ability to work under stress. - Ability to work in multi task environment. - Good Planning and Organizing skills. - Good Leadership skills. - Good command of Ms. Office applications. - Financial and Analytical skills. - Energetic, creative, committed, self-dependent, team player, customer mania driven. - Ability to work in split time and flexible.