- Receive call from customers from both call and email. - Provide customer assistant for first level support on ATM and E-banking product. - Handle customer compliant and dispute resolution and call log. - Facilitate between customers and related branches and departments to resolve the issues from customers. - Provide customer service to staff and escalate the issue to involved party if required. - Follow up every issues and complaints to related branches and departments to make sure that all the issues are solved with satisfaction level. - Be Responsible for inbound and outbound call and respond to customer inquiry about products and service, term and condition, location, etc. - Prepare daily report to branch about the customer’s request. - Prepare consolidate monthly report on customer call. - Monitor the call center system to make sure that the call center operation is working smoothly. - Prepare, update and monitor the customer relationship management (CRM) to provide the good customer service to customers. - Perform other duties from time to time as assigned.

- Effective and professional communication skill. - Strong customer focus and relationship building skill. - Complaint management and problem solving skill. - Fluent both oral and written Khmer and English language. - Previous experience in financial industry in sale and customer services/call center is a plus. - Knowledge in ATM and Mobile banking is a plus. - Proficiency of computer Ms. Word and Excel. - Available to work at Flexible NighTime Shift.