- Monitor operation to ensure maximum guest satisfaction are delivered through personal recognition and prompt cordial guest attention from arrival through departure - Act as liaison between other departments to ensure guest requirements are delivered - Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a prompt solution - Enhance the ultimate service culture among front office team and other relevant department to ensure there is no average or negative reviews on TripAdvisor or other online review sources - Provide regular coaching and training toward team member to ensure the minimum service quality and standards are delivered - Assist Guest Experience Manager to develop and execute SOP

- Bachelor degree in Hospitality Management, Business Communication or other related fields - At least 3 years relevant experience in Front Office department - Possessing strong commitment, approachable, discipline, self-motivate, confident, result-oriented manners and the ability to work under pressure - Possess Customer Service Excellence skills - Ability to understand the cultural differences of guests from different nationalities - Good command of spoken and written English, and demonstrate good communication skill - Strong team work and problem solving skills - Male or Female (female talents are encouraged to apply)