- Manage the export processing, booking from customers and Carriers. - Company applications update - Oversee day to day operational and service related issues. Provide feedback and action required Key responsibilities: - To follow up on customer shipment advices and feedback to customer and overseas stations and make respective shipment arrangement (pickup, booking with airlines etc.). - Work out quotations for existing customers and providing obtained market information to sales. - To check and verify documents and update Track & Trace system. - To carry out approved proposed improvement and changes on procedures and systems made by supervisors. - To work within SOP’s and quotation from M&S and overseas offices. - To ensure DDNs (if required by clients) for any delays. - To inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors standards and services. - To feedback pre-claim details and status to customers. - To handle incident management and handles customers inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues. - To Update IHT for incident shipment - To verify and post incoming invoices. - To handle job costing / control shipping run by obtaining loading confirmation from airlines and/or contractors - To handles customers statistics and reports.

- Min. 2 years experience in logistics/ forwarding industry; - Finished Bachelor degree - Knowledge of local and overseas custom and regulations; - Basic geography knowledge; - Good written and spoken English; Chinese is a plus. - Good PC skills. Good communication skills.