- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Recommend potential products or services to management by collecting customer information and analyzing customer needs. - Prepare product or service reports by collecting and analyzing customer information - Contribute to team effort by accomplishing related results as needed - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/team sales targets and call handling quotas - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Go the extra mile to engage customers - Resolve customer complaints via phone, email, mail or social media - Use telephones to reach out to customers and verify account information - Greet customers warmly and ascertain problem or reason for calling - Assist with placement of orders, refunds, or exchanges - Advise on company information - Take payment information and other pertinent information such as addresses and phone numbers - Act as the company gatekeeper - Suggest solutions when a product malfunctions - Inform customer of deals and promotions - Sell products and services - Work with customer service supervisor to ensure proper customer service is being delivered - Close out or open call records - Compile reports on overall customer satisfaction - Handle changes in policies or renewals - Resolve customer complaints via phone, email, mail or social media

- Graduated BBA in any field, and fresh graduated will be considered - Age between 20-40 year-old - At least one year experience in receptionist/customer service or any relate ones - Good command in English/Chinese or other languages are an advantages - Good looking - Be friendly and flexible in working time - Ability in problem solving - Independently and helpful - Can work long hour and can take pressure - Can work at night time (depend on roster)