• Customer master list management • Schedule monthly checkup customer to supervisor • Ensure all checkup customers are provided with standard service by month • Escalate serious case to related departments to solve • Schedule PM kits replacement, checkup service, BWT replacement and boiler cleaning for annual service contract customer • Alert renewal annual service agreement with the customer • Monitor under warranty and out of warranty customer • Keep track closely on warranty customers for their warranty claim • Conduct customer survey on service and product via phone call, email or in person • Provide monthly service report to service support supervisor • Other duties assigned by service supervisor or service manager.

• Bachelor Degree or equal levels • (1) years’ experience related to customer service • Reporting and communication skills • English proficiency and Ms. Office skills.