- Focus on the key Customer Service - Easy to Business with - Timely Delivery of Documents - Pro-Active Notification - Exception Management - Efficient claim handling - Import & Export - Procurement - Supply Chain Management - Ensure timely resolution and response to customers - Follow up on the outstanding bookings & handle query resolution - Record and report the performance of the designated set of Customers and that can help provide suitable recommendations on Service delivery wins or Service failures - Ensure shipping documents are delivered on time - Responsible for cross sell/up sell, customer retention - Monitor performance of client - Collaborate with implementation manager for new clients or new programs on board - Dispatch invoices & follow up on the Outstanding - Ensure integrity of data entered into the system - Follow-up with the Operations team and other related parties for timely resolution of customer issues and queries and ensure that timely response is received by the customers - Build strong relationship with customer

- At least 6 months to 1 year of working experience with customer services - Good in speaking, writing, reading English - Can use Microsoft Words, Microsoft Excels, Microsoft PowerPoint - Be Smart, honest, friendly, hardworking, able to work under pressure, careful, active, teamwork and considerable - Good problem solving & communication skill with internal & external.