- Responsible for the smooth running operation of Sale & Marketing Department, - Maximize the total revenue / income from time to time by promoting and up selling products - Build up a good sale team as company’s demanded - Manage the sale teams with effective project and plan - Build up good relationship with all customers - Build up very strong network account and business market opportunity - Supervise staff to provide quality and efficient service to all guests. - Handle guest complaints, guest enquirer and to follow up with them. Make sure that corrective action is carried out immediately. - Attend Management Meetings and all scheduled meetings. - Give staff instruction and guidance on a regular basis. - Ensure all guests receive the best and fastest service with up-to-date information. - Reports any potential markets or business opportunity to CEO *PLANING AND ORGANIZATION - All Sales Calls must be pre-planned and scheduled. A weekly itinerary must therefore be submitted every Monday to the General Manager - Sales Calls may be conducted by sale executive or sale & marketing manager *SALES CALLS MAY BE CONDUCTED FOR ANY OR ALL OF THE FOLLOWING REASONS: - To prospect a new client - To present the product to a new client - To present product updates to an existing client - To re-qualify an existing client - To actively solicit business or additional business - To do follow up and to gain client commitment - To gather data for an expected event *WORKING RELATIONS - Ensure close co-ordination with all other departments of the company. - Maintain a close relationship with all Sections and Department Head to ensure smooth operation. - Familiar with all emergency procedure regarding fire, accident, medical emergency, etc. *GUEST RELATION - Improve on guest service standards build up more relationship - Ensure staffs attend to residents’ request immediately. - Ensure all staff carries out the company’s rule and regulations, policies and procedures. - Always refer to the General Manager when in doubt. - Communicates effectively with guests, clients, government officials and other important individuals to ensure satisfaction in service and product. *THE BUSINESS PLAN *THE COMPANY’S BUSINESS PLAN - The company’s business plan will be initiated and accomplished by the Director of Sales & Marketing following the scheduled due date. - It must reflect the inputs of the Sales and Marketing Team based on their Personal Business Plan. - The company’s business plan will be submitted first to the CEO and President. *THE PERSONAL BUSINESS PLAN - The Personal Business Plan will be initiated and accomplished by each Assistant Sales Manager and Sales Executive as below : - Market Analysis - New Client Opportunities - Personal Targets for Account Acquisition - Action Plan *REPORTS - The report will be hand over to CEO every Saturday by below report: - Weekly new clients opportunities report - Business opportunities report - Weekly & Monthly forecast report - Staff assignment report - Marketing plan report

- 3-4 year experience in similar position. - Bachelor of Business Administration or Marketing. - Knowledge in a second language. Excellent communication skills. - Ability to communicate in English both verbally and in writing. - Competent in English, MS Office and Internet functions. - Possess good relationships with tour agencies. - Guest relations training and experience is an advantage.