- Good knowledge of check-in and check-out process. Knowledge of city tours. - Good knowledge of helping guests to show their rooms at late check-ins and handle guests’ complains efficiently at night time. - Good knowledge of answering phone enquiry, e-mails, knowledge about online booking system (OTAs), SiteMinder and Room Master PMS is an asset. - Able to give advice and guidance on things to do in Phnom Penh, if required. - Ability to prepare/check invoices and processing cash and card payments for early check-outs. - Balance cash with receipts and report cash/or card to the accountant at the end of the shift. - Attend required job training's.

- Extremely motivated and available. - Patient and calm in all situations. - Very flexible with work schedules. - Have a good knowledge of Phnom Penh. - Working level of English and Chinese is mandatory. - Good presentation, honest, dedicated and motivated.