- Response to user requests and provide resolution via phone, in person, or remotely. - Act as first point of contact. - Use a multitude of different troubleshooting mechanisms to resolve issues in a timely manner. - Activities require interaction with application software and operating systems to diagnose and resolve problems. - Resolve problems quickly when possible, following established procedures - Solving printer and print queue administration issues. - Ability to multi-task and prioritize a broadly ranging set of responsibilities daily and long-term. - Escalates incidents / service requests as appropriate. - A strong understanding of company-specific applications and technologies. - Document issues and resolutions. - Must be able to work flexible work hours including nights and weekends in urgent cases. - Implement and convey company policies to users. - Any other tasks assign by supervisor.

- BA/BS Degree or equivalent work experience - 1+ years of experience in an technical support / IT help desk role - Expertise in standard desktop hardware and software and the ability to resolve user issues. - Desktop networking support skills are necessary. - Familiarity and prior usage of Windows operating systems, Microsoft Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, video conferencing, web-based applications and remote support. - Traveling between sites location within Phnom Penh is required. - Ability to work in a high volume fast paced environment required. - Strong Windows 7/10 support and troubleshooting skills required. - Experience working in a Microsoft Active Directory environment required. - Documentation skills required. - Experience with Mac OS X, iOS and Android will be considered as an advantage. - Strong communication skills in English (both written and spoken).