• Install Internet Connections and other Communications Connections for NTC Customers following NTC Procedures. • Resolve Technical issue for customers with NTC provided services. Over the phone, remote. Support and on customers site required. • Be prompt to perform actions to assist NTC Customers. • Keeping quick to action for attending services after getting assignments from Supervisor & Manager. • Keep on time for appointments with customers requested. • Find solutions for difficult service situations. • Suggest improvements to Supervisor Services Support/ Coordinator and Management. • Encourage and foster a Teamwork and Knowledge Sharing environment with Team. • Promptly escalate issues and concerns to Supervisor or Management as required. • Follow-up Colleagues inside NTC to provide service to NTC Customers. • Maintain good communication with other NTC Staff. • Maintain good relationships with NTC Customers and Potential NTC Customers. • Communicate professionally with NTC Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS. • Pass details of potential customers or upgraded sales leads to the NTC Sales Team. • Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager. • Follow NTC Processes, Policies and procedures. • Be prompt to perform action and work on duty rotate (Night, Late, Early, Week End And Or Public holyday) • Other tasks assigned by Supervisor or Manager

• Ability to organize own and others schedules. • Ability to work effectively in a busy environment and under pressure. • Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, Fibre Optic and other internet related technologies. • Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc. • Ability to Solve Problems. • Excellent Interpersonal and communication skills for both Chinese and English (verbal & written). Multi-language skills are preferable. • Ability to travel on company business, potentially to other Provinces. • Tertiary qualifications related to the IT and or Communications fields are desirable. • Prior Work Experience in the IT and or Communications fields are desirable. • Prior experience as a Team Leader or Supervisor is desirable. • Punctual, Patient and Enthusiastic. • Flexible to work outside of normal business hours when required. • Ability to work effectively in a Team environment. • Ability to learn quickly and willing to show initiative.