• Install Internet Connections and other Communications Connections for NTC Customers following NTC Procedures. • Resolve Technical issue for customers with NTC provided services. Over the phone, remote. Support and on customers site required. • Be prompt to perform actions to assist NTC Customers. • Keeping quick to action for attending services after getting assignments from Supervisor & Manager. • Keep on time for appointments with customers requested. • Find solutions for difficult service situations. • Suggest improvements to Supervisor Services Support/ Coordinator and Management. • Encourage and foster a Teamwork and Knowledge Sharing environment with Team. • Promptly escalate issues and concerns to Supervisor or Management as required. • Follow-up Colleagues inside NTC to provide service to NTC Customers. • Maintain good communication with other NTC Staff. • Maintain good relationships with NTC Customers and Potential NTC Customers. • Communicate professionally with NTC Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS. • Pass details of potential customers or upgraded sales leads to the NTC Sales Team. • Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager. • Follow NTC Processes, Policies and procedures. • Be prompt to perform action and work on duty rotate (Night, Late, Early, Week End And Or Public holyday) • Other tasks assigned by Supervisor or Manager

- Male and female - University or fresh graduated student of Information Technology, Computer Science or other related fields. - Fairly use English language - Good at Graphic design software such as Adobe Photoshop, Adobe Illustrator, and other software is plus