- Serve as the first point of contact for helpdesk support seeking technical assistance over the phone, email or verbal; - Determine the best solution based on the issue and details provided by helpdesk support; - Direct unresolved issues to the next level of support personnel or technical personne On-time general troubleshooting on databases and applications; - Work closely with support team and development team to solve problem related to systems; - Well understand our credit system on loan, savings, reporting and nature of our business and process; - Follow-up and update system status and information; - Strong team work and interpersonal skills; - Perform other tasks assigned by supervisor; - Conduct user acceptance test (UAT) process for new system development, customization and upgrading; - Attend Business Verification Test (BVT) as needed; - Minimize user’s complaint on system functioning and performance; - Be able to work with VisionFund’s partners and regulator; - A broad understanding of technical IT issues to enable discussions with internal and external technical specialists;

- Bachelor degree in computer science or in related field; - At least 1 year experience in system support and end user support; - Knowledge in programing language such as ASP.NET(C#), Java, HTML, CSS, JavaScript, SQL script; - Well understand in data interchange technology such as XML and JSON; - Knowledge in database design and development such as SQL Server/Oracle, and SQLite; - Good understanding of computer systems, mobile devices and other tech products; - Strong interpersonal skills and communication skill; - Must have good communication and interpersonal skills; - This person must recognize that much of the work is completed without direct supervision; - Requires to work until night time if system is failed or there is special request; - This position may be asked to travel inside and outside country.