Strengthen worker voice and the power of workers, groups, and communities across Vietnam

• Actively participate in the planning and implementation of on-the-ground and online activities engaging workers throughout Vietnam who are in the supply chain of Issara’s strategic partners, expanding their ability to know their rights and make their voices and needs heard.
• Conduct in-person online activities to reach out to local and migrant job seekers before they travel to the location of the workplace, providing them with useful information to mitigate potential risks and to hear about their recruitment experiences.
• Through direct fieldwork, online outreach, and the work of collaborative civil society partners, develop and support worker mobilizers to scale up worker-led empowerment, education, and advocacy.

Respond to worker voice through Issara’s hotline, social media, and case work.

• Handle Issara’s free migrant worker helpline, WhatsApp, Golden Dreams (in the future) and other mobile applications that workers can reach out to seek information about labor rights, exchange experiences and consult about challenges that they face in the recruitment process and at work.
• Record all information into the Inclusive Labor Monitoring (ILM) system in a timely manner and at the professional standard required by Issara.
• Serve as a case focal point for workers, following Issara’s case management protocol.

Support remediation and response to worker voice through private-sector partnership and action in global supply chains.

• Help in the interpretation and analysis of feedback from workers, and the design of recommended remedial responses on the part of supplier business.
• Serve as an enumerator for Issara’s worker satisfaction surveys, recruitment fee surveys, and other field-based research and data collection, contributing to field reports and sharing key findings with stakeholders.
• Stay in touch with workers throughout survey and remediation processes, ensuring that all are apprised on processes and responses relevant to their issues.
• Maintain confidentiality about any commercially-sensitive business information encountered in the field or elsewhere.
• Assist and serve as a co-trainer and co-facilitator for Issara trainings with workers, business human resource departments and recruitment agencies.

Strengthen connections to civil society networks in Vietnam.

• Build and maintain relationships with civil society organizations based in Vietnam and/or other destination countries, and support multi- stakeholder events and workshops.
• Regularly meet with and convene civil society counterparts on common issues and objectives, including partners receiving Issara sub-grants as well as non-grantee collaborators.
• Ensure that information on labor recruitment practices reported by workers are efficiently shared and exchanged between teams and partners for timely follow-up and action.

• University Degree in social work, psychology, social sciences, law, or other relevant field.
• Minimum of 5 years’ professional work experience.
• Demonstrated understanding of international and ethical standards in trafficking victim protection, and knowledge of how workers are recruited in Vietnam.
• Ability to handle complex/sensitive issues.
• Flexibility and ability to function in a dynamic work environment, re-adjusting and re-prioritizing tasks when needed.
• Strong interpersonal and communication skills, including sensitivity to and appreciation for diverse viewpoints and different communications styles in a multicultural environment.
• Excellent data and analytical skills, with strong attention to detail.
• Fluency required in English and Vietnamese.