• Manage telephone calls professionally, efficiently and with good communication skills. • Receive and respond promptly and courteously to customer inquiries • Take sale orders via phone, fax, email, Skype etc., and hand over the ordering information to Invoicing Officers within timely manner • Ensure that the information related to sale orders are correctly and accurately taken • Take phone message and transfer the message to relevant staff within required time • Provide product, pricing and delivery information to customers • Provide updated information related to the sale order such as delivery time and status to the customers and sale representatives. • Handle and resolve customer complaints and concerns immediately, and facilitate satisfactory resolution where possible • Keep records of customer interactions and transactions • Maintain customer relationship • Professionally represent the company’s in serving customers

• Comprehensive reading, writing both Khmer and English and arithmetic skills required. • Minimum high school diploma or equivalent. • Ability to persuade and influence others, • Ability to develop and deliver presentations • Strong interpersonal and communication skills • Ability to work independently and complete assigned tasks within identified time frames • High sense of urgency • Accountable for complete success in the role • Team player and quick learner • Excellent computer knowledge with proficiency in relevant functions of Sage system.