** General Service Manager is in charge of both internal and external services. He analyses and developed plan to improve all parts of service: Relations to customers, Repairing process, repairing cost and invoicing, Prepare Maintenance plan of all vehicles. Monitor all data collection. Prepare and submit all Services reports, including financial. Main Responsibilities: Customer relation - Provides support, assistance, and advice to customers on a given product or services - Handles customer inquiries either by telephone, email, letter or in person - Handles customer complaints or major incidents i.e. issuing refunds or compensations to customers - Maintains accurate log of correspondence with the customers - Evaluation & processing of applications for warranty claims. - Ensuring a high level of customer satisfaction by advising customers on preventative maintenance procedures. - Assist in maintain a strong communication link between Service Department and other departments ** Technical Management - Monitor spare parts using and Spare Part stock - Overview workstation organization and appearance - Overview technical analysis of repairing equipment necessary, - Prepare technical book repairing specifications. - Perform Mechanical analysis duties surrounding the following; mechanical devices, components, engines, transportation equipment, environmental control, materials handling, machine tools… - Manage Spare Part stock, PR, PO including accessories delivery flow with Head Office and sales report - Review development plans for compliance with adopted technical standards and good technical practices. ** Quality Control - Effective implementation of required service quality standards. - Follow up customer satisfaction monitoring and define weak point to be improve - Analyses statistics to define the level of customer service being provided ** Process Control - Control that all forms are used in proper way - Analyses statistics to define the level of customer service being provided - Develops service standards, procedures and policies - Follow all applicable safety regulations and company policies ** Technicians team Management - Manages a team of services staff Technician - Participates in staff hiring and appraisals - Be involved in coaching their employees on weaknesses and build the capacity for better performance.

- Graduated from Mechanical/Technical school or related field - At least 3 years’ experience of service management - Knowledgeable about Servicing, Maintenance, Electrical repair, Mechanical repair and Spare Parts. - Good at English communication - Strong commitment and good at interpersonal skill - Good organizational skills, ability to lead a team. - Willing to Work under pressure Conditions and Benefits - Working Time : 7:00AM-19:00PM - Working Days : 6days per week - Holiday : one day off per week