• Ensures compliance with Silvertown’s standards or relevant during all aspects of work; • Ensures all members adhere Code of Conduct, Internal Rules and Regulations of company • To maintain a consistently high standard of operation and customer services; • Ensures all communication relating to the Condo is action speedily and efficiently; • Fast and efficiently transferring of internal and external calls; • Answers calls within 3 rings by using the hotel standard greeting in courteous manner; • To ensure wakeup call requests are follow up by the associates on every shift; • Be conversant with the Emergency procedures and the use of overriding paging system; • To maintain confidential information related to the guest and associates in the condo; • To forward any complaint to the Duty Manager on duty; • To ensure that Front Office is kept fully aware of any positive or negative feedback from the guest or associates; • To train the newcomers of the standard operation procedure, job description and company’s policy and procedures and telephone Operators. • Assists the Front Office in maintaining supervision, direction and leadership for the department to achieve the desired result in accordance with the Silvertown’s vision and mission statement; • To motivate teams to provide the highest standard of service to the guest; • Rosters monthly work schedule for the department to ensure sufficient work force to deliver the desired level of services as stated in the hotel’s policies and procedures; • Supervises front office operations during assigned shift including:

•Bachelor Degree or equivalent education required about Hotel •At least 3 years of progressive experience in a hotel or a related field Computer literate •Both Male and Female. •Be patient and flexible. •Good English communication, other language is preferable •Computer Office, Outlook, Microsoft Office •Strong Leadership and commitment. •Able to work extended hours, rotating shifts, weekends or public holidays, •Friendly and can work under pressure Candidates interested in applying for the position should forward their CV’s together with a covering letter a hard copy to Lot #1, National Assembly Road, Phnom Penh, Cambodia. Contact: 017 500 858 or hr@nakigroup.com, website: thenakigroup.com.