• listen and handle customer’s queries and complaints via face-to-face, phone calls and written communication, chat. • Explain the service and provide level 1 support • Escalate customer’s queries, complaints, and problem to related team to solve • Report and alert on network backbone status • Document and track customer issues, complaint and queries on given reporting system and follow up • Prepare and send daily/weekly/monthly report to Customer Service Supervisor • Train to other colleagues • Guarantee 24/7 service

i. Education & Certification: • Associate Degree/High Diploma in marketing or business administration or other related field ii. Experiences & Skills: • At least 1-2 years’ experience with Telecom company • Ability to articulate and simplify customer issues and solution • Be computer literate especially in Microsoft Office • Language proficiency in both chines and English is an advantage. • Experience with ISP/Telecom/IT market is prefered iii. Attitude: • Honesty and hard-working • Friendly and customer-oriented