Service & Parts -Team management: take responsibilities for team’s arrangement ( service, standby), and performance of own team in the workshop (Schedule technician daily workload) -Manage, arrange, follow up team to fix customer’s machine as quicker as soon as possible at promised date & time effectively. -Manage, repair, and do maintenance on all tractors, implements, and equipment in the workshop. -Work closely with storekeeper to do inventory management & order replacement of spares and send the report to Service Manager every week about sales, lost sales, pending quote, predicted parts need to be stored in the future. -Manage all reports from technicians such as Repair Report, Timesheet, and Sales Invoices need to be completed & delivered to Service Manger after return from site or finish the jobs every day. -Cooperate with Warranty Admin on providing the pictures & reports as required from warranty claims. -Do monthly check on technician’s tools to make sure there is no lacking tool when fixing the tractors. -Work closely with tools keeper on tools verification regularly as instruction from tools keeper. -Organize team & make sure there is person/people standby at the workshop to do jobs for walk-in customers (maintenance or repairing or part sales) -Ensure every job that has been done by technicians must have work order & timesheet completed properly. -Cooperate and support with storekeeper about the part issues (availability, price, get the right parts). -Plan and arrange team to call check & follow up the customers at covering area regularly. -Work closely with storekeeper to summarize on labor & part sales report that need to send to Service Manger every week. -Come up with new strategies to improve on labor/parts sales & working process as needed. -Work closely with factory team for unsolvable technical issues and others as required. -Ensure a safe working environment by leading on the implementation of Health and Safety policy, systems and procedures. -Develop and deliver work methods and standards that will ensure health and safety legislation is complied with. -Ensure that all persons are aware of safety procedures and embed a strong organizational culture – seeking to develop a positive attitude to health and safety among staff, volunteers and participants. -Perform other duties as assigned by Service Manager. o Sales -Come up with new creative ideas to improve both parts and labor sales, and monitor against targets on a weekly & monthly basis. -Cooperate with sales team to improve on unit sales in coverage area.

Graduate from Mechanical Engineering School or have equivalent degree in related field. -Having at least 5 year experiences in repairing tractors or heavy equipment. -Being able to diagnose and troubleshoot on technical problem and rectify faults and fix the problem effectively. -Understanding processing jobs in the workshop well with good manner.  Having knowledge and skills about team management.