▪ Provide troubleshooting assistance for customer orders, account statuses and relevant problems ▪ Provide data and guides to help the sales team ▪ Develop and monitor performance indicators ▪ Manage sales tracking tools and report on important information ▪ Keep record of sales trends ▪ Liaise with account managers to develop specific sales strategies ▪ Stay up-to-date with new product and feature launches and ensure sales team is on board ▪ Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience ▪ Suggest sales process improvements

▪ Providing troubleshooting assistance for customer orders, account statuses and relevant problems ▪ Providing data and guides to help the sales team ▪ Developing and monitoring performance indicators ▪ Proven work experience as a Sales support specialist or Sales support associate ▪ Hands on experience with ERP and CRM systems ▪ Proficiency with MS Office Suite, particularly MS Excel ▪ In-depth understanding of sales principles and customer service practices ▪ Excellent communication skills ▪ Analytical and multitasking skills ▪ Teamwork and motivational skills ▪ BS degree in Marketing or associates degree in relevant field a plus ▪ Other task assign by manager