 REQUIRED SKILLS • Ability to handle clients professionally during all interfaces, and provide prompt service • Should have a good understanding of the service desk operations • Strong command over English language - Strong written and verbal communication skills. • In depth customer management to increase customer satisfaction • Exposure to various ticketing tools. The associate must be able to accurately capture customer and network information into our ticketing system. • Night shift (inclusive of public holiday) support is required. • Exposure to using remote tools for troubleshooting the issues faced by the customer • Working knowledge of MS Office Applications, specifically MS Excel • Solid experience in problem analysis and resolution of technical issues; and proven ability to function in a self-directed environment