- As the face of the Bank to customers and the public, Branch Managers are responsible for the quality of service delivery, the brand image projected by the Branch, the upkeep and quality of branch premises (internal and external) and equipment, and the delivery of problem free, competent and timely service on the part of all staff all the time - As multi- function sales and service platforms, Branch Managers must achieve as head of their Branch sales and service, volume, and profitability targets periodically set by the Business Line/Segment Heads maximize revenues and ensure customer loyalty and satisfaction. He/she must develop and grow business and consumer relationships - As a leader, Branch Managers must provide effective and proactive management and inspire staff by being a role model, a sales and service champion, a coach, mentor who cares deeply for staff (and customers) and keeps them informed, engaged and enthusiastic. He/she must facilitate regular team meetings on sales, service and product training and objectively appraise staff periodically, and discipline them whenever the occasion calls for it. The Branch Manager must be a strong team player, this is not an option or nice to have. - The Branch Manager is responsible for the hiring, retention, motivation, morale, coaching and training of all staff - As head of the branch, The Branch Manager is responsible for supervising the daily operational functions of the Branch with the support of the Branch Operations officer/Deputy Branch Manager including vault, drawer operations, cash and ATM balancing, teller, customer service duties and customer transactions - Ensure compliance audit, and regulatory guidelines, the Bank’s operational, systems/IT policy and procedures. He/she must point out gaps and lapses in our practices to protect the Bank unnecessary risks and exposure - Organize and participate in neighborhood activities and events to enhance the Bank’s image as a responsible and caring organization, and develop additional business and referral sources. Engage in micro marketing activities targeting specific customer segments to attract and retain customers and promote customer loyalty. Seek Marketing support for Branch micro marketing activities and events - Manage difficult customers, resolve customer disputes and complaints, expeditiously and decisively. - Be a brand champion for the Bank in personal and professional behavior and standards - Continuously enhance Branch performance and productivity through creativity, innovation and boldness of vision - All other matters ancillary to the above as well as any other related duties that Management may require from time to time.

- Degree/Professional qualifications or equivalent. - Minimum 10 years practical working experience in banking operations with hands-on experience in frontline operational procedures, customer handling, credit and lending processing, trade finance activities and accounting functions. - Knowledgeable in banking and operations, preferably in finance as well. - Strong leadership, communication, problem solving and decision making skills to lead and effectively resolve customer and staff issues, and achieve Branch targets, goals and objectives - Strong in sales, service and achievement oriented