- Accept and register bookings for company services; - Offer alternatives to customers and potentially turn information calls into Sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction; - Respond to customer consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices; - Enhance service experience in company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands; - Liaise with other departments on quick and efficient solution of customer issues and queries.

- Bachelor Degree in Business, Marketing, Sales, Communications, or related field is required; - Good command of English and Chinese would be an advantage; - Must be confident, reliable, friendly, and people-oriented; - Telephone skills, conflict resolution skills, technical skill are an advantage (Telephone systems, order/shipment Track & Trace Systems and Order Booking systems preferable); - Experience in Customer Contact Center or sales is an asset.